I am a Honda girl. I've bought three in my life and it's the only brand I have driven except for my first car, which was a Pontiac Sunbird that was a hand me down from my Grandma. I decided that I wanted to get a Honda CRV LX.
I did my research online. I found one in the color that I liked at Honda North in Butler. Mr. Bruises is on vacation, so he went over on Thursday and worked out a deal with "Jerry". I was between two colors, since Mr. Bruises was trying to talk me into the Kona Coffee color instead of the Mountain Air Blue one that I liked.
We were to return the next day, which was yesterday, to look at the two colors and sign they papers and drive off with it, since I was already pre-approved.
We arrived at Honda North at 9:30, at 9:30, I sat at the salesman's table after making my color decision. Jerry wasn't there, he was out sick. I ended up with "JJ" who is a Jonathan Penner (From Survivor) look alike. All was going well, I had to be at work to start for noon.
Then everything took a shit dump. First, I was going to trade in my Civic. The link to the trade in value from their website said that it would be work $3,177 in Fair condition since I need the front bumper replaced. We would have been happy with $3,000, even though we could sell it for more if we replaced the bumper. Well, he came back and started the value at $3,000 an deducted all these amounts for ridiculous things like my brakes are half worn, yet they are one year old and no one removed the tires to look at the brakes. He said my drivers seat wobbled, which we verified on the way home that it didn't. All in all, he offered me $1,100 for it. I looked at him and loudly asked if he was smoking crack. We said that we would be leaving with the car.
At 10:30, nearly an hour later, I told him that I needed to be on the road by 11:15 to go to work. He assured me that we would be on time. At 10:45 I reminded him again. At 11:00, I said he had 15 minutes and he wanted to give me a tour of the service area. At this point, we have not even seen the finance guy.
At 11:15, I grabbed my stuff and we left. at 11:25, he calls me and asked "Where did you go?" Seriously???!?? I gave him an earful and told him that we would NOT be back. 10 minutes later, the Manager called and wanted to let him know what happened. I told him that they have serious problems if they can't get a car off the lot within 2 hours when it was pretty much a done deal. He offered me $250 off for my trouble. WOW! I told him that even if the car was FREE, I no longer want it, we would be going somewhere else. He then tried to blame the delay on me, saying that I misspelled my name on my online credit application I filled out. I told him that was funny, since I used AutoFill to fill in most of the areas. I guess I am misspelling my name all over the Internet.
Mr. Bruises drove me to work. I called Delaney Honda in Indiana and talked to a wonder salesman named Matt. I gave him the story and told him that if he could match the price I was given, including the $250 they were going to give me for my troubles, and the interest rate, that I would be over on Monday to sign the papers and leave with the vehicle.
Not only were they able to match that price, they will be able to give me 1.9% financing. Now THAT is customer service. All done over the phone.
Honda North needs to work on their customer service. I should have went to Delaney's to begin with since that was where I got my first Honda.
Monday, I will be driving a Mountain Air Blue Honda CRV LX and can't be happier. Thank you Matt and Delaney Honda for treating us like we should have been treated at Honda North. When Mr. Bruises purchase his Honda Pilot, we will definitely be coming back!!
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